Return & Exchange Policy
Satisfaction is our First Priority!
All returns must
be authorized by eKitron.com, with a valid R.M.A. (Return Merchandise Authorization)
If you need to return item(s), please e-mail us by clicking
here and provide the following information:
2) Order #:
3) Reason for Return
Upon our review,
we will issue a R.M.A. #. The numbers are valid for 15 days after the date of
issue and the customer is responsible for returning the merchandise within that
period. Please mark the return package with this number, and send it back to:
RMA # _________
are non-refundable on all items.
The customer is
responsible for all shipping charges and risk of loss on returning back to eKitron.com.
eKitron.com recommends using a reputable shipping carrier that is capable for
proof of delivery and fully insuring your return shipments.
If a product is
found to be (D.O.A.) Dead on Arrival, customer must contact eKitron.com within
5 business days. We will only ship out replacements when we receive the original
item back or cross-shipment with credit card authorization for the item's full
price. eKitron.com is not responsible for manufacturer defects, therefore the
customer must pay for shipping back any product. We will ship packages back
to customers at no cost on defective replacement items via UPS Ground or equivalent.
We will charge the difference on all shipping upgrades. eKitron.com will use
every good measure to ensure that you will get the item replaced promptly with
as little hassle as possible.
and Condition of Sale
If an electric appliance is
defective withinthe warranty period, the first place to look for help is is
the manufacturer. Please visit our manufacturer link page for reference. Most
of our electric appliances are subject to a manufacturer's warranty and we are prepared
to help you obtain warranty service in the unlikely event you run into any difficulties.
In many cases, the manufacturer can diagnose and resolve concerns over the phone.
All products that
are in their original packaging conditions can be returned or exchanged within
15 days, starting on the date of shipment's arrival. You are entitled to 100%
refund of goods purchased if eKitron.com is at fault for the return. Otherwise,
a 20% restocking fee applies. To obtain proper refund/exchange, the return
product must contain all manuals, blank registration cards, accessories, and
packaging materials as in the original packaging. The equipment must not be
damaged in any way. eKitron.com will NOT accept any incomplete returns. All
opened box retail packaged products as well as used products cannot be returned,
refunded, or exchanged.
All returned products
claimed defective will be inspected for verification. If found to be non-defective,
we may ship back to the customer at their own expense and may charge a diagnostic
abuse/misuse, and physical damage voids any kind of after-service and no refund
or credit will be given.
Refunds is issued
by credit card or company check at eKitron.com's discretion. Please note that
refunds on returns are given when only when the merchandise shipped back is
received and found to be in acceptable condition.
orders automatically after they are received. Therefore, if a customer wants
to cancel an order, it is recommended that the customer contact us as soon as
possible. All cancelled orders by the customers will carry a 10% cancellation
fee. Orders already processed and shipped cannot be cancelled and customers
will be responsible for payment.
All refused shipments
will be subject to shipping and handling charges and 20% restocking fee.
All published prices,
specifications, services, and policies are subject to change without any notice.
eKitron.com is not responsible for manufacturer price changes and typographical
errors. eKitron.com does not warrant the accuracy of completeness of the information,
normal, graphics, links or other items contained within these materials. eKitron.com
shall not be liable for any special, indirect, icidental, or consequential damages,
including without limitation lost revenues or lost profits, that may result
from the use of these materials. eKitron.com may make changes to these materials,
or to the products descriped therein, at anytime without notice.